Customer Success Manager

Company Mission

At Playbook, we believe that everyone deserves access to incredible sports & academic programs. Through our best-in-class technology and integrated platform services, we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world. We have an amazing list of customers and partners including most professional sports teams, Fortune 500 companies, and hundreds of leading sports and activity organizations across the country. We also have established partnerships with star athletes including and influencers who embody our values and support our mission.

About the position

Customer Success Managers will be expected to deliver superior support services to our software customers by interfacing with our clients, assisting them with onboarding, and being their Coach as they navigate the growth of their business. This individual will deliver positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing customer retention and revenue growth all while having an eye for continuous improvement.

(Note: This is an in-person position)

Tasks, Duties, Responsibilities

• Act as the primary point of contact for software clients to ensure that their needs are met in a way that improves overall client satisfaction.
• Drive customer software engagement and development of power users across customer organizations.
• Implement Customer Success Plans for assigned accounts.
• Collaborate with the Playbook sales team to expand customer relationships.
• Onboarding existing clients to the software platform, and training them as to how to use our program.
• Help ensure smooth operations and customer feedback.

Knowledge, Skills, Competencies

• Preferably 2 years of relevant experience in Customer Success, Support or Sales experience.
• Passion for technology and wowing customers.
• Relentless work ethic.
• Strong communication skills, verbal and written.
• Strong organizational skills, ability to multitask.
• Ability to think quickly and be creative.
• Confidence to make decisions without supervision.

Benefits

• 401(k) and 401(k) matching
• Paid Time Off
• Health Reimbursement Account (HRA)
• Paid Travel Opportunities
• Equity Options in a High-Growth Company

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Paid time off

Compensation package:

• Bonus opportunities
• Performance bonus
• Stock options

Schedule:

• Holidays
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hoboken, NJ 07030 (Preferred)

Ability to Relocate:

• Hoboken, NJ 07030: Relocate before starting work (Preferred)

Work Location: In person