Customer Success Manager

Customer Success Manager

Piere

Join us at Piere (www.piere.com), an early-stage startup revolutionizing personal finance management. We're looking for a Customer Success Manager who thrives in dynamic environments, loves engaging with users, and is passionate about delivering exceptional customer experiences. If you're proactive, empathetic, and have a knack for understanding and solving customer needs, you might be the perfect fit for our team.

• Industry: Fintech
• Function: Customer Success
• Employment type: Full-time
• Duration: Indefinite
• Location: Remote (or hybrid in NYC)
• Travel requirements: 2-3 in-person offsites a year

If you are applying for this position, please note that you must also complete a 5-min screening interview: https://app.hireflix.com/public-application/6600e34ac687d73f14c01db7

We will not be considering applicants who do not complete the screening interview.

Job Description:

Have you ever wanted to be part of building a product from scratch? To be one of the first employees of a company? To be a part of something big, and not just a cog in the machine?

If so - this is the role for you.

Piere (www.piere.com) is an early-stage startup building an intelligent, automated, and intuitive financial management platform. As a Customer Success Manager at Univers Tech, you will be the face of our brand to our users, ensuring they have an outstanding experience from the moment they join our platform. You'll be responsible for onboarding new users, supporting existing ones, and fostering a vibrant community of financial management enthusiasts.

We are proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

In this role, you will:

• Ensure timely and knowledgeable responses to ongoing customer inquiries, whether through our ticket management platform (Zendesk) or on social platforms (Reddit, Instagram).
• Escalate and follow through on customer service issues as necessary with internal teams or third-party partners.
• Identify trends in user feedback and collaborate with the product and development teams to enhance the user experience.
• Lead the charge in managing and expanding Piere’s user community, organizing events and community engagements.
• Oversee the creation and dissemination of educational content, including webinars, tutorials, and articles, to help users understand and get the most out of our platform.
• Actively solicit and utilize customer feedback through focus groups and user interviews to inform and prioritize product development, ensuring our solutions continually meet user needs.
• Encourage and facilitate customer advocacy and referrals, leveraging success stories to attract new users and foster a strong, supportive community.

What you get:

• A role where you can genuinely impact the development of a groundbreaking product
• A fast-paced and collaborative start-up environment
• Competitive compensation
• Equity options at a well-funded startup
• Medical, dental and vision coverage
• Performance-based raises and bonuses

Requirements:

• Eagerness to ‘own’ the customer experience and become an advocate for their needs
• Proven experience (3-5+ years) in Customer Success or support roles, preferably in a tech or fintech environment.
• Excellent communication skills, with an ability to engage positively with users across various platforms.
• Strong problem-solving abilities, capable of quickly identifying and resolving issues with a customer-first mindset.
• Experience managing customer communities, including organizing events and creating engaging content.
• Familiarity with social media platforms (Reddit, Instagram, Tik Tok) and customer service technologies (Zendesk)
• Ability to work independently and collaboratively in a remote setting, with a high degree of initiative and self-motivation.
• An entrepreneurial attitude to take on tasks that support our customers’ success and the success of the company.

If you're passionate about making a difference in people's financial health and love the idea of building a community around an innovative fintech solution, you belong at Piere.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus
• Stock options

Schedule:

• Monday to Friday

Application Question(s):

• Have you worked at an early-stage startup or similar dynamic environment before?
• Have you completed the virtual screening interview? Found at: https://app.hireflix.com/public-application/6600e34ac687d73f14c01db7

Experience:

• Customer Support: 3 years (Preferred)

Work Location: Remote