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SalaryWhat will you love about this role?
At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide!
If you are ready to dive into a role that’s not just a job then look no further, because at 3P Learning, we’re on a mission to revolutionize education and have a blast while doing it!
We are seeking an experienced Customer Success Manager to join our Customer Success team for just over a year as Maternity Cover. This position will be a work from home position with occasional travel required. You will join an incredibly motivated team looking to make sure our products are first and foremost in the hearts and minds of teachers, parents and our ultimate end user – the kids!
What you will be doing:
As a member of our Americas team, you will play a key role in partnering with educators to support student outcomes. Our Customer Success Managers are responsible for the onboarding, product training, utilization, and overall satisfaction of our customers. You will deliver on a robust customer implementation and engagement strategy, driven by customer usage data and insights, with the aim of maximizing renewal potential and reducing churn. You will strive to be a trusted advisor and strategic thought partner to schools to drive deep levels of engagement and usage.
Ideally you will have
- A minimum of 3 years of account implementation, onboarding and experience supporting the first year customer journey across multiple EdTech products including Mathletics, Mathseeds and ReadingEggs.
- Experience is preferred in the Edtech sector and/or previous K-6 classroom teaching experience in math or literacy.
- Strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to provide high-quality support to ensure teachers have the skills and knowledge to implement 3P solutions in the classroom. This support will be provided remotely.
- Experience identifying customer objectives and challenges, building trust and credibility quickly, and fostering enduring relationships.
- Experience creating action plans to grow and secure business, using data and reporting to drive opportunities for improvement and enhancement.
- Availability for minimal travel within Canada and the United States, as required.
Ideally you will be:
- Customer-centric in everything you do.
- Passionate about education and focused on staying relevant with your knowledge in the K-12 space, including curriculum and legislative changes.
- Team-focused with the ability to form strong internal cross-functional working relationships.
- Strong written and verbal communication skills with a demonstrated competence with telephone, email, virtual meetings, and presentations.
- Driven and motivated to provide exceptional customer engagement to ensure the customer is utilizing and benefitting from our products and solutions to ensure a seamless product renewal.
We know that people are at their best working where they feel most comfortable and productive, which is why we offer fully flexible work options to all. This role offers a competitive base salary, quarterly incentives and generous benefits including Health and Dental, PTO, Maternity, and 401K.
A cover letter is preferred. Tell us about yourself, your familiarity with our products, and why you think you are a great fit with 3P Learning. We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people, culture and products.
