Address
Form of work
Salary```Job Summary```
We are seeking a highly motivated and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients in the financial services industry. This role requires a strong background in account management, project management, and customer relationship management.
```Duties```
- Serve as the main point of contact for assigned clients, ensuring their satisfaction and success with our products and services
- Develop and execute strategic account plans to drive customer adoption, retention, and growth
- Collaborate with cross-functional teams to ensure successful implementation of new projects and initiatives
- Provide ongoing training and support to clients, ensuring they have the knowledge and resources to effectively utilize our products
- Monitor client usage data and analyze trends to identify opportunities for upselling or cross-selling
- Proactively address any issues or concerns raised by clients, working closely with internal teams to find solutions
- Stay up-to-date on industry trends and market developments to provide valuable insights and recommendations to clients
```Skills```
- Strong background in financial services, with a solid understanding of industry regulations and best practices
- Proven experience in account management, project management, or a related field
- Proficiency in Salesforce or other customer relationship management (CRM) software
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to clients
- Strong analytical skills, with the ability to interpret data and make data-driven recommendations
- Experience working with SaaS products is highly desirable
- Exceptional customer service skills, with a focus on building long-term relationships
If you are a highly motivated individual with a passion for Customer Success and have the skills required for this role, we would love to hear from you. Apply now to join our dynamic team!
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work Location: Remote
