Customer Success Manager

We are seeking a highly motivated and customer-focused individual to join our growing data security and compliance business as a Customer Success Manager. The ideal candidate will have a strong background in customer service, project management, Technical Auditing and a keen understanding of compliance regulations and auditing, particularly in the areas of HIPAA, GDPR, HITRUST, ISO27001, and SOC2.

The ideal candidate is a customer-centric professional with excellent communication skills and a passion for delivering exceptional service.

Our Company:

At VanRein Compliance, we firmly believe that data security is not just a necessity but a fundamental right for businesses and their stakeholders. With over 25 years of experience, we help organizations navigate HIPAA, SOC2, ISO27001, HITRUST, GDPR, and other data security regulations.

Our Core Values:

• Freedom and Responsibility,
• Servant Mindset, Love on our clients,
• Integrity in all actions,
• Be Humble, Hungry and Smart

In This Role:

• Successfully manage and deliver multiple client projects on time, leading to increased client satisfaction and retention.
• Perform comprehensive audits on all clients, identifying critical areas for improvement that reduce customer risk.
• Represent the company at conferences, effectively networking and nurturing customer relationships.
• Visit current and new customers when required to continue to build strong, long-lasting relationships with clients, resulting in client retention.
• Successfully upsell additional services to existing customers contributing to an increase in annual revenue.

Skills & Qualifications:

• Bachelor’s degree or equivalent
• 2-4 years of related experience in customer service, project management, compliance, auditing, data security, IT, healthcare, or compliance sectors.
• Familiarity of data security principles and compliance regulations
• Internal Auditor certification for ISO27001 or CISA certification or similar auditor certification desirable
• Excellent communication skills
• Ability to manage customer-related projects, ensuring timely completion and quality outcomes.
• Familiarity with CRM software, data analysis tools, and other relevant technologies.

Software Proficiency:

• macOS
• Google Workspace
• Hubspot
• Slack
• Monday.com
• Zoom
• LMS Platforms
• GRC Platforms

Benefits:

• Competitive salary and profit sharing structure.
• Health, dental, and vision insurance offered after 90 days..
• Opportunities for professional development and career growth.
• Flexible working hours and remote work options.
• Unlimited PTO
• Paid Federal Holidays
• Week of July 4th and Christmas Holiday off with pay