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Form of work
SalaryHNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
What We Need:
We are looking for a Customer Success Associate to join our Design Public Group team.
As a Customer Success Associate, you will handle customer care for various channels, including retail websites, Trade customers, "Work From Home" program participants, and contract business claims. Your responsibilities include resolving technical and non-technical issues, answering inquiries on order status, claims, pricing, and more.
What You Will Do:
- Correspond with customers during business hours, via email, phone, and online chat to assist with any issues.
- Utilize communication strategies to partner with customers and understand the root cause of issues and investigate options for resolution of claims.
- Drive consistent high-quality work while being efficient and effective in developing strategies to organize and prioritize workload, track on-going customer requests, and complete timely professional follow-up via phone or email.
- Build relationships with both internal and external customers by exercising sound independent judgement, helping to develop the Customer Experience brand and advocate to resolve customer concerns.
- Authorizes and processes Retail returns and cancellations.
- Resolve all Retail, Trade, and Contract Claims.
- Embrace continuous learning with the capacity to accept continuous change.
- Utilize resources effectively across the organization to drive intended results.
What You Have:
- High School degree or equivalent.
- 1-2 years’ experience in Customer Support or related field.
What You’re Good At:
- Ability to learn quickly.
- Excellent written and verbal communication.
- Adaptability.
- Ability to interact with, de-escalate, and assist difficult and angry customers.
Primary working location will be remote—candidates need a space to work in with minimal noise in order to take customer’s phone calls.
#Remote
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.
As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.
How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility
Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion
We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.
We also invite you to visit us at www.HNICorp.com to learn more!
