AddressDescription
LHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a temp Customer Success Analyst. This is a temporary position that will begin at the end of January and run through mid-June. The hourly pay rate for the position is between $23-$28hr based on experience. This is a hybrid role, 2 days remote and 3 onsite. The ideal candidate will have strong data analysis experience, comfortable working within excel and salesforce is preferred but not required. Please apply today for more info
Responsibilities:
- Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
- Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
- Responsible for ensuring accurate setup for registration delivery
- Prepares weekly checkpoints containing progress numbers and suggested action
- Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendation
- Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc.
- Establish event goals based on client needs and monitors in order for them to be met/exceeded
- Coordinates event priorities for the internal support teams
- Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting.
Knowledge, Skills, and Abilities:
- Bachelors Degree preferred but not required
- 2+ years of non-profit or membership-based organization experience preferred
- 3-4 years of registration/conference support
- Microsoft Excel experience
- Sales force experience preferred
- Excellent customer service and problem solving skills
- Professional written and verbal communication skills
- Knowledge of registration/convention industry preferred
- Multi-task oriented
- Exceptional organizational and time-management skills
- High attention to detail
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
