Customer Success Advocate (Csa)

Tasks and Responsibilities:

• Act as the customer's primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
• Work with accounts to monitor and optimize sales growth and profitability
• Follow up on quotations and projects
• Manage the set up of new customer accounts
• Process POs, participate in contract review meetings, monitor inventory and work with internal team to drive on-time delivery
• Responsible for monitoring customer orders and assisting in achieving sales and profitability goals
• Process customer complaints and assist with investigation and corrective actions
• Work with Sales Engineers and Operations to communicate and coordinate all customer requirements
• Accompany Sales Engineers on customer visits when necessary
• Attend additional training as needed

Education and Experience:
Required:

• 4 year degree in Marketing, Communications, Business or related field

Desired:

• 4 year degree in a technical discipline (Engineering or the Sciences)
• 2+ years of experience in a customer service position
• Knowledge of rubber/plastic/medical devices
• Experience working under ISO quality requirements
• Experience working with JDE

Competencies:

• Ability to read, write, speak and understand the English language
• Ability to communicate clearly by conveying and receiving ideas, information and direction effectively
• Ability to demonstrate adequate job knowledge to deliver a world class performance
• Ability to challenge oneself to consistently meet all goals and deadlines
• Willingness to strive for excellence by producing work that is free of errors and mistakes
• Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately
• Commitment to making improvements company wide
• Demonstrated competence using Microsoft Office
• Strong people and relationship building skills
• Customer driven with a positive, professional, can-do attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Strong analytical, decision making and problem solving skills
• Basic math skills (addition, subtraction, margin calculations)
• Knowledgeable about basic business sales and marketing practices

Travel:

• Minimal travel as required

Application:
Last Application Date 2/18/2024
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)