Customer Success Admin

At LifeLoop, we have one goal: helping senior living communities flourish. Our technology helps engage residents, delight staff, and connect family members. Offering a full suite of software solutions to support senior living communities, LifeLoop breaks down barriers and enables seniors, including those with memory loss, to create meaningful connections and engagement experiences with caregivers and family members. A simple press of a button on our touchscreens or app can launch hundreds of applications for recreation, social connection, memory care engagement, and therapy programs, while our operational solutions enable staff to work with more efficiency and get back to what's most important: spending time with residents. Connecting people with their passions, each other, and the world is critical to our vision, and the work we do makes a positive difference every single day.

Want to make a positive and meaningful impact? Then come be a part of LifeLoop, an innovative leader in purpose-built technology for seniors.

Join the Vista Family:

In March 2021, Vista Equity Partners acquired iN2L, the leading resident engagement platform in senior living. In April of 2022, Vista acquired LifeLoop and merged the two companies together to create the most comprehensive senior living operations and engagement platform in the market. In September 2023, iN2L and LifeLoop rebranded as LifeLoop.

Vista’s portfolio of technology and software companies includes more than 70 enterprise

software, data, and technology-enabled companies that serve over 200 million users and employ more than 70,000 team members around the world. Their “intraportfolio” approach allows for career advancement opportunities and provides LifeLoop employees the opportunity to benefit from shared learnings from across Vista’s ecosystem.

The Opportunity: Customer Success Admin

CSM focus is regularly pulled away from core areas of customer relationships, adoption, renewals, and growth. Significant time is being spent on questions and issues involving contracts and billing. Account audits are especially time-consuming. Additional support in these areas can help free up CSM bandwidth to focus on their high-value efforts.

What can you expect the role to look like:

• Become proficient on understanding and navigating LifeLoop internal systems, workflows, and data flows.
• Assist with contract gathering and terms review for customer cancellation requests.
• Help with account audits to ensure that hardware assets, contracts, and billing are accurate and verified by the customer.
• Explore and introduce different methods to leverage available data to help mitigate risk, identify growth, and preserve ARR.
• Manage SMB inbound requests, as assigned.
• Improve and maintain customer data hygiene in CRM through regular audits and contact verification.
• Conduct industry and customer research on key MM+SMB accounts for growth indicators, disposition discovery, and account management alignment.

What we expect of you:

• Bachelor’s degree.
• Experience related to customer research, customer journey mapping, customer feedback analysis, or customer onboarding.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid Sick Leave
• Open PTO
• Paid Parental Leave
• Referral program
• Retirement plan
• Tuition reimbursement

LifeLoop is based in Greenwood Village, Colorado, but is open to candidates who are comfortable working remotely. At LifeLoop, diversity and inclusion are fundamental to how we grow and operate our business. We are building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality builds a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. LifeLoop is committed to promoting and recognizing principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for open job opportunities.