Customer Solutions Architect, Screening - Remote

SUMMARY

As a Customer Solution Architect, you will work with Business Intelligence and Asset Investment Management customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.

PRIMARY RESPONSIBILITIES

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through.
• Comfortably navigate complex organizations and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience.
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices.
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk.
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage.
• Work cooperatively with others across the organization to achieve shared objectives.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
• Proficient understanding of Affordable Housing Programs
• Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
• Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI.
• Strong understanding of property management is required at both the corporate and property level
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally.
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners.
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
• Ability to travel up to 20%

PREFERED KNOWLEDGE/SKILLS/ABILITIES

• Prior experience with RealPage products, including OneSite Leasing and Rents Affordable, and Accounting is strongly preferred.
• 3-4 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
• Project management experience/ability to lead business discovery workshops.
• Technical writing acumen and ability to author custom statements of work.
• Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions.
• Experience planning, managing, and performing integration design, testing, and deployment.

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