Customer Solution Engineer

Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover, Orby works behind the scenes to continuously learn from human feedback, becoming smarter with no coding involved.
The two founders have unparalleled domain knowledge and AI expertise - Bella Liu led AI product and business development teams at UiPath (enterprise automation leader) from the early stage to post IPO and Will Lu led the engineering teams at Google building successful enterprise AI products in the last decade. Throughout the beta development, Orby has partnered with some of the world's largest organizations to deploy the product and save users valuable time. They also hired world-class engineering, research, and design talent from Google, Microsoft, and Stanford who have extensive experience building cutting-edge technologies. Orby recently raised a Series A round from top VCs with a strong track record of backing category-defining companies.
Location: SF Bay Area
Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Providing technical guidance and best practices to help customers optimize their use of Orby's products.
• Troubleshoot complex technical issues related to Orby's products and services; escalate problems as needed.
• Design and conduct tailored demos that showcase Orby's ability to solve real-world automation challenges.
• Partner closely with product and engineering to stay ahead of the roadmap, influencing future developments through customer insights.
• Keep up-to-date with the latest Orby product releases and updates and share this information with customers.
• Develop and maintain strong relationships with customers to ensure their satisfaction and build loyalty.
• Collaborate with internal teams (e.g., security, product) to ensure Orby's solutions align with compliance principles like SOC2

We're Eager to Work with Individuals Who:

• Who want to join our mission to use AI to optimize efficiency and help people save time.
• who embrace excellence and consistently deliver top-tier work.
• who are Innovators and thrive on creative thinking and dare to tread new paths.
• who take bottomline responsibility, ownership and drive results.
• and are Team players of the highest integrity, who foster trust and honesty

Where We Work
We work in a hybrid model. During the week we're in the office three days a week. During the day we have core hours when everyone is expected to be available. We are currently hiring in Sunnyvale, CA, although we do sometimes make exceptions.
Minimum Qualifications

• Bachelor's degree in Computer Science or related technical subject, or equivalent practical experience.
• 3 years of customer facing experience in sales, sales engineering, consulting, or related function
• Experience with web technologies (e.g., HTML, CSS, JavaScript, and HTTP), and experience with database querying
• Experience in one or more programming languages (e.g., Java, C++, Python, Golang)

Preferred Qualifications

• Having worked in enterprise software industry for AI or related emerging technologies
• Having worked in early stage and fast growing startups
• Great written and verbal communication skills, ability to adapt your message to the technical level of the audience, and comfort presenting technical materials to groups of any size and background

• Excellent technical understanding, problem solving and troubleshooting skills. Excellent project management skills and attention to detail
• Experience with enterprise product compliance standards such as SOC2 and HIPAA

Compensation

• We aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company.
• We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.
• The pay range for this position in California, is estimated to fall in the base range of approximately $140,000 - $170,000.
• This estimate can vary based on the factors described above, so the actual starting annual base salary may vary