Customer Service/Scheduler

The primary functions of the Customer Service Representative are to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. This position handles service calls from customers projecting a professional image. Customer Service Representative will also utilize their customer service training to educate and establish rapport and assist customers in choosing service and products.

Requirements:

• Previous experience in customer service or inside sales required
• Must be able to have flexible availability including weekends.
• Must be comfortable with selling over the phone.
• Must have strong communication skills, including a pleasant phone demeanor.
• Ability to work in a fast paced environment where changes are common.
• Must be able to listen and resolve customer inquiries while updating account information.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation & Holidays
• 401k

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person