Customer Service/Retail Associate

Hello future team members!

We are looking for a hard working dedicated person to be a part of the #1 home furniture manufacturer in the world. The Ashley Homestore Outlet is one of the first of its kind and we hope you are excited to be a part of the team. Our Mission Statement "Creating Lifelong Relationships"

Front End Store Associates

Customer Service/Retail Associates

Front End Store Description: Play a major role in how our customers feel when they purchase and leave the store. You might be the first, last, and sometimes only associate that customers interact with. That's why it's so important to smile, greet, and congratulate/thank each customer.

The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you must juggle several tasks in a short amount of time while helping customers: explain a price, count cash back, and keep your area clean.

The Customer Service/Retail Associate provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store’s administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.

Duties:

• Provide an outstanding service experience for every guest. Maintain a welcoming, professional visible presence; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
• Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
• Respond to customer’s inquiries regarding sales, billing and delivery; to meet and exceed customers’ service expectations professionally and with respect.
• Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
• Assist with store opening and closing procedures including cash balancing and daily checklists.

Knowledge, Skills and Abilities Required for all Associates:

• Strong attention to detail and excellent time management and organizational skills
• Ability to read, understand, and follow oral and written instructions
• Ability to work independently and with a team in a fast-paced environment
• Ability to lift, lower, push or pull furniture up to and in excess of 100lb (with assistance if needed)
• Ability to stand for long periods of time
• Possess a clean, neat, and professional appearance
• Serve customers with a high level of courtesy
• Apply troubleshooting abilities to solve potential customer service issues

Qualifications

Educational Qualifications/Experience:

• High School Diploma or G.E.D

Additional Information

Compensation: Competitive Pay

Attach a resume to be considered

"Great leaders don't set out to be a leader. They set out to make the difference. It is never about the role - always about the goal." Lisa Haisha

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person