Customer Service/Inside Sales Representative

Customer Services / Inside Sales Representative

The Opportunity

Goodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Responsibilities:

May include:

· Answer parts line

· Order processing

· Executing all aspects of the sales function including order inputting

· Existing account management

· Relationship development

· Serve as primary contact with accounts

· Process purchase orders and requests for quotations

· Provide customers with product and delivery information

· Work closely with manufacturing personnel to meet customers’ requirements

· Provide accurate information regarding availability of in-stock items

· Obtain accurate information from vendors relating to shipment dates and expected date of delivery

· Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

· Recommend alternate products based on cost, availability or specifications

· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

· Other tasks as assigned

Qualifications:

• 1-3 years experience
• Prior telemarketing sales experience preferred
• High School diploma or GED equivalent, some college preferred
• Ability to handle high call volume
• Excellent and confident customer support skills
• General Microsoft Office skills (Outlook, Excel, Word)
• Good verbal and written skills

*MSTUS

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

© Goodman Manufacturing Company, LP; 5151 San Felipe; Suite 500; Houston, TX 77056; USA

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Van Nuys, CA 91406: Relocate before starting work (Required)

Work Location: In person