Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Conduct outbound calling to follow up on customer requests or provide updates
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate records of customer interactions and transactions
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Excellent problem-solving skills and ability to think critically
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by the supervisor to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- Associate (Required)
Ability to Relocate:
- North Brunswick, NJ 08902: Relocate before starting work (Required)
Work Location: In person