Customer Service/Dispatch

We are seeking a Customer Service & Dispatch Professional to join our awesome team! You will work directly with our clients to determine their needs, schedule and route our field team and help provide a great customer experience with our company. If you’re driven, take pride in a job well done and passionate about customer service, this may be the career for you!

The Customer Service & Dispatcher's primary role is to process customer requests with the highest level of customer care and service, provide internal support to the service team and to oversee the daily schedule of the service department technicians; scheduling and dispatching each call prioritizing logistics, skill level and availability.

• Answer incoming calls and assist clients with scheduling appointments and all other inquiries.
• Accurate, dependable, and consistent data entry.
• Oversee the coordination of the service technician's daily routes.
• Assigning appointments by priority, logistics, skill level and availability.
• Reassigning appointments as needed throughout the day.
• Debrief with service technicians as needed to ensure follow up is coordinated in a timely fashion.
• Assist technicians as needed to obtain parts & materials.
• Maintain the maintenance plan database and contact all plan customers to schedule their maintenance services.
• Swiftly and professionally resolve client or technicians' concerns.
• Other duties as assigned.

Requirements:

• Minimum three years working experience in high level customer service applications; Expert customer service skills.
• Able to learn software applications and use with proficiency, accuracy, and confidence.
• Advanced working knowledge of Microsoft Office and Google programs.
• Able to work with a team to achieve departmental goals while simultaneously performing own duties independently with little to no supervision.
• Superior organizational, time management and communication skills.
• Able to stay calm and flexible in stressful or fluid working situations.
• Capable of making sound decisions based upon logic and reasoning.
• Geographical knowledge of our servicing area or ability to read maps.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person