Customer Service/Call Center Representative

We are on the lookout for dynamic individuals who exude high energy, courtesy, and professionalism to contribute to our commitment to delivering an exceptional customer experience. Both full and part-time schedules are available, offering flexibility with day, evening, and weekend hours. This is your chance to translate your passion for gardening into a seasonal income while becoming part of a well-established organization with a rich tradition of excellence.

As a Customer Service/Call Center Representative, you will play a pivotal role in our success by providing outstanding service to our valued customers. Responsibilities include handling customer inquiries, answering questions, assisting with orders, and addressing related tasks.

Key Responsibilities:

• Communicate with customers through phone calls, email inquiries, and live chat assistance
• Troubleshoot and research customer order problems
• Perform accurate data entry of phone, mail, and Burpee.com orders
• Process order returns and replacements
• Assist with filing and participate in various special projects as needed
• Perform other duties as assigned

Qualifications:

• Previous experience in a call center, customer service department, or related field
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy with solid organizational skills
• Proficiency in Microsoft Office, data entry, and web browsing
• Gardening experience is a plus (though not a requirement)

The ideal candidate for the Customer Service/Call Center Representative position will be detail-oriented, customer-focused, and possess excellent verbal and written communication skills. The ability to follow up and follow through is critical in this role.

Burpee offers a competitive hourly pay rate, flexible day and evening hours, and a generous employee discount. Take the first step toward an exciting seasonal opportunity by forwarding your resume, including salary requirements, for immediate consideration.

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Join us in cultivating success at Burpee!

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