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SalaryAdecco is seeking a qualified candidate to fill a Customer Service position in Berkeley Heights, NJ. The ideal candidate will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). As a Beauty Advisor you will provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Please read the position summary and qualifications below if you are interested.
Location: Berkeley Heights, NJ
Shift:9-5:30 and may require Saturday or Sunday
Pay Rate: $24 per hour
General Duties:
Displays a professional company image through voice and online interactions
Meets established quality standards in all contacts across all channels
Ensures optimal service levels maximizing resources
Recognizes and recommends new ways to influence consumers in their purchase decision
Performance meets expectations of key metrics
Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
Offers schedule flexibility to support the needs of the business
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
Product Expertise:
Assists consumers in finding appropriate products
Educates consumers in the use of our products
Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
Builds relationships with each consumer who contacts our brands
Recognizes, document all consumer interactions and alerts management of trends.
Can communicate contents of consumer conversations accurately to support consumer insights
Resolves issues fairly, balancing the needs of the consumers with those of the organization
Documents product issues in a way that the information can be used for product improvement or development
Accurately enters required information in the CRM and surveys to ensure data integrity
Technical/Professional Experience Required:
A valid Cosmetology License and 3–5 years in salon color experience required.
Strong product/brand knowledge
Strong verbal communication skills
Strong attention to detail
Intermediate skills with MS® Word
Position requires extended periods of time answering calls with the use of a headset
If this sounds like the position for you, please apply with your up to date resume today!
Pay Details: $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
