Customer Service/Administrative Assistant

For over 35 years, Contractors State License Schools (“CSLS”) has been the leader in helping construction contractors get licensed with the State of California, create their own businesses, and SUCCEED. We also help contractors obtain their various specialized trade certifications in the construction industry. Our adult students will thank YOU for helping them accomplish their goals and reach their dream of ultimately owning their own business!

We are seeking a full-time Customer Service Administrative Assistant to help our customers inquiring about our programs, services, and assist with forms and applications at our San Jose School.

Benefits:

· Bonuses and Incentives

· 401(k) Matching

· Profit Sharing - 100% employer paid benefit!

· Health Insurance - 85% employer paid health insurance benefits!

· Dental Insurance

· Vision Insurance

· Disability Insurance

· Life Insurance

· Paid Time Off

· Flexible Spending Account

· Company events

Job Details:

· First point of contact to all customers and students visiting and contacting the school.

· Must provide student satisfaction by providing high quality customer service.

· Assist students with applications, bonds, DBA’s, Corporations, etc.

· Must maintain knowledge of all products and services to better serve each student.

· Maintain student records through Customer Management System (CMS). Use CMS to track student progress and update student records.

· Address student and counselor’s concerns, questions, and or conflicts over the phone (inbound and outbound calls) or in person.

· Provide day to day support to the sales staff at the school.

Requirements:

· Education: Must have a high school diploma

· Customer Service Experience: 2 years

· Administrative Experience: 2 years

· Spanish: Required

· Comfortable multi-tasking and prioritizing tasks, strong phone and email (outlook) skills, data entry experience, and customer service skills required.

Work Hours: Monday - Thursday| 9:30 am – 6:30 pm Friday|8:30 am – 5:00 pm

Salary: $20.50/ hour + monthly commission and quarterly bonuses

Work Location: In person, on-site

Contractors State License Schools is dedicated to its employees – please join in on our success!!

Job Type: Full-time

Pay: $20.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Ability to Relocate:

• San Jose, CA 95117: Relocate before starting work (Required)

Work Location: In person