Address
Form of workWelcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern CT. We are a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization!
Summary: To provide assistance to customers via Video Banking technology. A clear and concise understanding of all aspects of the Video Banking experience is needed in order to facilitate routine teller transactions for customers such as cash and check deposits, cash withdrawals, transfers, loan payments, account balance inquiries, etc. This position is based on video-assisted interactions and requires that the associate be comfortable, professional and friendly on camera in all interactions. The associate will be responsible to guide customers through the experience of Video Banking in all aspects, including a comfort level with the Interactive Teller Machines (ITM's) available for customer use.
Essential Duties and Responsibilities to include the following. Other duties may be assigned.
Education and/or Experience: Generally requires a two-year degree, or certification in a specialized field plus up to three years of relevant experience or an equivalent combination of education and experience.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer: Knowledge of computer applications including Word and Excel.
Other: Excellent communication skills. General comfort communicating through video communication channels, utilizing technology to maintain maximum eye contact with the customer while multi-tasking.
Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-pace office environment. Candidate will work primarily normal business hours, by may require flexibility in schedule to accommodate business and project's needs.
While performing the duties of this job, the associate is regularly required to sit; use hands to keyboard; and to hear or talk. The associate is frequently required to stand, walk, bend, reach, grasp, and pull. The associate is occasionally required to lift, carry, kneel, crouch, and drive. Associate must have ability to focus on computer screen for long periods, ability to read detailed printouts.
