Address
Form of workJob ID: 6865
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Stationmasters Office - GCT
Date Posted: Apr 2, 2024
Description
Opening
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York.
City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in
and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation
Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA
Metro-North Railroad strives to provide a safe and reliable commute, excellent customer.
service and rewarding opportunities to its employees.
Responsibilities
THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Rate of Pay
The starting 70% rate of pay is $25.94. The 100% full rate of pay is $37.07.
The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75%
> Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8 > 100%.
This rate has been established by the collective bargaining unit and is non-negotiable.
Seniority
Applicants will establish seniority in the Transportation Communications International Union
(TCU), the union representing Customer Service Representatives, in accordance with the
union's current collective bargaining agreement.
Members of the TCU are subject to an initiation fee and monthly union dues.
Assignments
Assignments are generally in Grand Central Terminal (upper and lower concourse levels).
Must have the ability to work various hours, days, and shifts.
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.
Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position
Physical Activities include but are not limited to the following : Must be able to lift and carry baggage and packages weighing up to 45 lbs. Verbal communication skills required to communicate with customers Walks and stands for duration of work hours.
Working Conditions include but are not limited to the following: Works within limits of Grand Central Terminal. Works in cramped quarters at information booth. Works exposed to various weather conditions.
ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.
EMPLOYEES WHO DO NOT APPLY ONLINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Stationmasters Office - GCT
Date Posted: Apr 2, 2024
Description
Opening
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York.
City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in
and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation
Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA
Metro-North Railroad strives to provide a safe and reliable commute, excellent customer.
service and rewarding opportunities to its employees.
Responsibilities
THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Provide information and assistance to Metro-North customers.
- Provide wheelchair and baggage assistance as directed.
- Direct customers to proper track assignments during normal and track changes situations in compliance with gate policy of Stationmaster
- Monitor and control Station Master's Office (SMO) Waiting Area
- Ensure that gate displays are correct and reports exceptions to supervisors.
REQUIRED QUALIFICATIONS:
- Must possess a High School Diploma, General Equivalency Diploma (GED), or have completed the Test Assessing Secondary Completion (TASC)
- Verbal communication skills. Ability to lift and carry heavy luggage and baggage.
- Ability to read timetables, turnaround sheets, and safety rules.
- Knowledge of all trains arriving and departing Grand Central Terminal
- Must wear prescribed uniform and maintain an accurate watch.
PREFERRED QUALIFICATIONS:
- Prior Customer Service experience
Rate of Pay
The starting 70% rate of pay is $25.94. The 100% full rate of pay is $37.07.
The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75%
> Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8 > 100%.
This rate has been established by the collective bargaining unit and is non-negotiable.
Seniority
Applicants will establish seniority in the Transportation Communications International Union
(TCU), the union representing Customer Service Representatives, in accordance with the
union's current collective bargaining agreement.
Members of the TCU are subject to an initiation fee and monthly union dues.
Assignments
Assignments are generally in Grand Central Terminal (upper and lower concourse levels).
Must have the ability to work various hours, days, and shifts.
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.
Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position
Physical Activities include but are not limited to the following : Must be able to lift and carry baggage and packages weighing up to 45 lbs. Verbal communication skills required to communicate with customers Walks and stands for duration of work hours.
Working Conditions include but are not limited to the following: Works within limits of Grand Central Terminal. Works in cramped quarters at information booth. Works exposed to various weather conditions.
ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.
EMPLOYEES WHO DO NOT APPLY ONLINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
