Address
Form of workADVANCE YOUR CAREER WHILE SAVING LIVES
Location: Oklahoma City, OK
Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday
Hours: 8:00 a.m. to 5:00 p.m.
Position:
Operations Supervisor supports the contact center productions by maintaining the tools, equipment, reporting, data & software. Responsible for supervision for CUSTOMER SERVICE staff and oversight of key tasks to support recruitment productivity and donor communications through live calling, blast automated calling, texting, emailing, and direct mail.
Qualifications:
Primary Responsibilities:
Location: Oklahoma City, OK
Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday
Hours: 8:00 a.m. to 5:00 p.m.
Position:
Operations Supervisor supports the contact center productions by maintaining the tools, equipment, reporting, data & software. Responsible for supervision for CUSTOMER SERVICE staff and oversight of key tasks to support recruitment productivity and donor communications through live calling, blast automated calling, texting, emailing, and direct mail.
Qualifications:
- Bachelor's degree in marketing, sales, communications, or equivalent combination
- of related education and experience required
- Frontline experience in blood banking and/or outbound call centers a plus.
- Minimum five years related experience including three years management experience
- required.
- Strong leadership, CUSTOMER SERVICE, verbal, interpersonal, and organizational skills.
- Self-directed, goal-oriented, determined, and analytic work style.
- Empowering, team-spirited management philosophy.
- Effective technical and computer skills.
- Familiarity with database applications and interfacing.
- Professionalism, including at times of job stress.
- Adaptability to working long or unscheduled hours, as needed.
Primary Responsibilities:
- Build and maintain templates & lists for mobile drives, fixed sites, promotions, and events to ensure delivery of a comprehensive, integrated recruitment effort. Modalities include: phone calls, broadcast voice messages, blast emails, text messages, direct mail, and others.
- Schedule of donor communications across all channels to ensure the success of mobile drives, fixed sites, promotions, and events throughout the OBI/ABI/TBI/CMBC system.
- Monitor to assure software setting configurations to be in-line with organizational needs & contact center productivity.
- Oversee the administration and design of fixed site schedules in conjunction with production leadership & other areas or departments across the organization.
- Monitor and troubleshoot technology and process issues, escalating any issues impacting Call Center Operations that may occur expediently to avoid production disruption.
- Support production leadership by monitoring call volume, inventory & scheduling needs to assure production has appropriate lists with enough calls to keep reps on pace.
- Supervise CUSTOMER SERVICE rep for coverage of all communication channels.
- Maintain & manage metrics to quantify contact center mobile recruitment support.
- Support workflow assignments for event and mobile Contact Center support.
- Supervise CUSTOMER SERVICE team coverage.
- Assure all proper communications internally and externally are completed to meet the needs of the organization and the patients we serve.
