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Form of workJob Description
Customer Service Supervisor
Job overview
The Customer Service Supervisor supervises a staff of Customer Service representatives who respond to requests from customers and sales team by phone and email. Manages the daily workload to ensure required service volume and quality levels are attained. Identifies opportunities for operational improvements and collaborates with the Customer Service Manager to develop and implement solutions. Additionally, the Customer Service Supervisor monitors and evaluates staff performance. May provide direct customer support for complicated or critical issues. Works independently to accomplish department and company objectives through assigned Customer Service activities. Assists with management duties in absence of the Customer Service Manager.
Responsibilities and duties include but are not limited to:
• Ensures delivery of excellent Customer Service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Assists manager in planning and executing Customer Service functions.
• Supports customers and sales team by overseeing all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure smooth processing of sales prospects and sales orders.
• Prepares reports by collecting and analyzing information.
Skills and Qualifications:
• Previous supervisory experience preferred.
• Experience with ERP/CRM software preferred.
• Excellent written and oral communication skills.
• Ability to collaborate and work as part of a team.
• Detail-oriented and strong organization skills.
• Ability to organize and manage multiple priorities with strong time management skills.
• Maintain confidentiality.
• Proficiency in Microsoft Office Word and Excel.
• Education – Bachelor’s degree preferred or equivalent experience required
#2211
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionJob overview
The Customer Service Supervisor supervises a staff of Customer Service representatives who respond to requests from customers and sales team by phone and email. Manages the daily workload to ensure required service volume and quality levels are attained. Identifies opportunities for operational improvements and collaborates with the Customer Service Manager to develop and implement solutions. Additionally, the Customer Service Supervisor monitors and evaluates staff performance. May provide direct customer support for complicated or critical issues. Works independently to accomplish department and company objectives through assigned Customer Service activities. Assists with management duties in absence of the Customer Service Manager.
Responsibilities and duties include but are not limited to:
• Ensures delivery of excellent Customer Service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Assists manager in planning and executing Customer Service functions.
• Supports customers and sales team by overseeing all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure smooth processing of sales prospects and sales orders.
• Prepares reports by collecting and analyzing information.
Skills and Qualifications:
• Previous supervisory experience preferred.
• Experience with ERP/CRM software preferred.
• Excellent written and oral communication skills.
• Ability to collaborate and work as part of a team.
• Detail-oriented and strong organization skills.
• Ability to organize and manage multiple priorities with strong time management skills.
• Maintain confidentiality.
• Proficiency in Microsoft Office Word and Excel.
• Education – Bachelor’s degree preferred or equivalent experience required
#2211
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
