Address
Form of workPosition Details
Advertising/Posting Title
Customer Service Supervisor
Diversity Statement
The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Posting Summary
Administrative supervision of the front desk staff and Customer Service operations. Provide information and assistance to students, faculty, staff, and visitors regarding the University’s parking regulations and procedures. Coordinate public outreach activities and service related to permitting issues. Apply strong problem-solving and decision-making skills to provide an equitable resolution balancing department, University and customer needs, within strict deadlines. Assure cash-handling and auditing procedures are compliant with University policy.
Reporting to the Business Manager, this position requires active engagement in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering a great customer experience.
Minimum Qualifications (or equivalent combination of education and experience)
Associates degree and three years supervisory and Customer Service management experience required. Demonstrated excellent communication and Customer Service skills.
Demonstrated ongoing commitment to workplace diversity, sustainability and delivering exceptional value and great experience to customers highly desirable.
Desirable Qualifications
Other Information
Special Conditions
A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), 40 hour work week, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, This position is ineligible for telework due to the essential functions, Background Check required for this position
FLSA
Non-Exempt
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
33.67
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
17.72
Staff Hiring Band
Union Position
No
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date
03/07/2024
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled
No
Position Information
Position Title
Process Coordinator
Posting Number
S4944PO
Department
Transportation & Parking Admn/11540
Position Number
00025387
Employee FTE
1.0
Employee Term
12
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
- How did you hear about this employment opportunity?
- American Alliance of Museums
- American Association for Affirmative Action
- BostonWorks
- Burlington Free Press
- CareerBuilder
- Chronicle of Higher Education
- Community Organization (Please specify below)
- Consortium of Higher Ed LGBT Resource Professionals
- Craig's List
- CUPA
- Department of Labor
- Diverse Issues in Higher Education
- DiversityDB
- Diversity, Inc.
- Glassdoor
- HBCU
- HERC
- HigherEdJobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- Job Central
- Job Fair
- JobsinVT
- LatPro
- Listserv (Please specify below)
- Monster
- NAFSA: Association of International Educators
- NACUBO
- NCAA Job Market
- NEACAC
- PoliceOne
- Rutland Herald
- Seven Days
- SHRM
- St. Albans Messenger
- Trade Show/Conference (Please specify below)
- UVM Catamount Job Link
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink
- VermontJobs.com
- Vermont Library Association
- Women in Higher Education
- Workplace Diversity
- Zip Recruiter
- Other (Please specify below)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
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