Customer Service Supervisor

Job Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive in resolving issues in a fast-paced environment, read on!

Responsibilities:

• Hire, train, and develop Customer Service Representatives (CSRs).
• Work directly with the Customer Experience Manager and our other Customer Service Supervisor to track and exceed sales goals.
• Manage team schedules, ensuring adequate staffing coverage.
• Supervise daily tasks, answer high-level service questions, and serve as a point of escalation.
• Optimize routes, respond to customer complaints, and handle emergency situations.
• Implement reporting processes, track metrics, and identify efficiencies.
• Interact with customers via phone/email, provide support, and offer information on products/services.
• Oversee statements, invoicing, billing, and account setups for accuracy.
• Collaborate on cross-functional company projects.

Qualifications:

• Strong problem-solving, communication, leadership, and people skills.
• High School Diploma or GED.
• 10+ years of relevant Customer Service experience.
• 5+ years of call-center management experience preferred
• Proficient in Microsoft Office Suite, especially Excel.
• Ability to manage multiple deadlines in pressured situations.

About Brody Brothers Quality Pest Control:

• Family-owned since 1984, specializing in pest control in Baltimore.
• Award-winning service, recognized by Angie’s List and Best of Baltimore.
• Fun and rewarding work environment with a commitment to quality Customer Service.
• Above-average pay, excellent benefits, and a focus on career growth.
• We work hard to hire and retain people who don’t take themselves too seriously and are as committed to quality Customer Service as we are!

To Apply:

• Full-time position with a salary range of $21.00 - $25.00 per hour.
• Benefits include dental insurance, health insurance, paid time off, and vision insurance.
• Work schedule: NO SATURDAYS! Monday to Friday with overtime as needed. Occasional Sundays during busy season.

Ready to Join Our Team?

• Equal Opportunity Employer (EOE) and drug-free workplace.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person