Customer Service Specialist Receptionist

Our Customer & Prevention Services Department at Community Concepts has an opening for a full-time Customer Service Specialists in our Lewiston office. The Customer Service Specialist is responsible for ensuring quality Customer Services, including greeting, welcoming, and directing all visitors; providing service information and referrals to customers, visitors, and staff; responding to and resolving daily issues and emergencies; assisting in the responsibilities of maintaining the security and telecommunications systems within the agency. This position requires the ability to multi-task and be a self-starter. Attendance is an essential job duty. This position is 40 hours/week, and the pay rate will commensurate with experience.

To Qualify: High School Diploma/GED required. The ideal candidate will have at least three years of customer experience; have strong Customer Service skills; have the ability to effectively present information and respond to inquiries from a diverse population of staff, customers, and the general public; have excellent interpersonal and communication skills; must be able to command control in emergency or crisis situations. Must have the following: a valid driver’s license; telephone; computer/word-processing skills, preferably Microsoft Office; ability to function autonomously and as part of a team. Pre-employment SBI, DMV, DHHS, sex offender registry, and federal debarment and fraud background checks must be completed upon offer of hire and as a condition of employment.

Benefits: Community Concepts offers a comprehensive benefits package including health, dental, life, short-term disability, hospital indemnity, accident, and critical illness coverage, paid time off, 13 paid holidays per year, 403(b) pension plan with agency match, and more.

Community Concepts, Inc. is an Equal Opportunity Provider and Employer. Qualified applicants shall receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation. Please request any necessary accommodations to participate in the application process.