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Form of workJob Description
WHO ARE WE?
Addictive Desert Designs, DV8 Offroad, Rago Fabrications and Flatline Van Co. are all leaders in the automotive aftermarket industry. As a family of companies we push to be first to market with innovative truck and van parts that are unrivaled in fitment and quality. Each part we manufacture is crafted fully with the customer in mind. When you join our family, you'll have a unique opportunity to be a part of our exciting and rapidly growing organization.
Are you ready to be part of our future?
DV8 Offroad is currently seeking a Customer Service Specialist. As a team and company we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.
Responsibilities and essential job functions include, but are not limited to the following:
- Strong relationship building skills.
- Able to build rapport with current and future customers.
- Communicating with customers through various channels.
- Answer incoming phone calls and emails from customers with great attention to detail.
- Able to process return(s) documentations, corrections, and replacements accurately.
- Track orders and provide up to date status to customers, when applicable.
- Input new orders into the Company ERP system accordingly and accurately.
- Manage warranty claims, when applicable.
Knowledge, Skills, and Abilities
- Self-Motivated, Patient, and Communicative
- Maintains a positive, empathetic and professional attitude towards customers always.
- A strong willingness to work independently to acquire in-depth knowledge of our products.
- Good time management skills and able to prioritize different tasks each day.
- Ability to multitask in a fast-paced environment with rapidly changing priorities.
- Strong problem-solving skills.
- Strong internal and external verbal / written communication skills.
- Prior experience with Microsoft Word, Outlook, and Excel
- General knowledge and understanding of the automotive/offroad market, parts, and industry.
Summary of Experience and Education
- High school Diploma or GED required.
- Some college or the equivalent work experience preferred.
- Customer service, customer development, and/or business development experience a plus.
- Ability to read, write, and speak English fluently.
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision insurance
- Employee discount program
- Paid Time Off / Sick Time Off
- Referral program
Schedule
- Full-Time
- 8-hour shift
- Monday-Friday
Salary: DOE
Work Location: In-Person at our facility in Chandler, AZ
It is the policy of Addictive Desert Designs, and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law.
