Address
Form of work
SalaryCity of Fairburn is looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience.
Customer Service Specialist duties and responsibilities
- Providing customer support via telephone, e-mail, voice chat or in-person
- Informing customers about products and services
- Responding to customer questions
- Resolving customer complaints
- Suggesting solutions for common problems
- Preparing documents and reports
- Updating customer database
- Training new Customer Service agents
- Collaborating with the management team
- Improving overall customer satisfaction
Customer Service Specialist requirements and qualifications
- Minimum of a High School Diploma
- Minimum of X years of experience in Customer Service
- Strong computer skills
- Superb verbal and written communication skills
- Strong interpersonal skills
- Excellent Customer Service skills
- Ability to build relationships with clients
- Strong persuasion skills
- Excellent multi-tasking skills
- Ability to work with others
- Excellent problem-solving skills
- Ability to prioritize tasks
- Ability to work under pressure
We are seeking a top-notch Customer Service Specialist who will demonstrate excellent time management skills and be passionate about Customer Service and self-improvement. An ideal candidates should be great brand ambassadors who is willing to go the extra mile to ensure customer satisfaction.
Job Type: Full-time
Pay: $43,398.00 - $50,706.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 11+ years
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
- 4 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
