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Form of workThe Otterbein SeniorLife Customer Service Specialistwill work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.
Key Responsibilities:- Provide extraordinary Customer Service to all incoming elders and families and ongoing throughout the elders stay
- Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
- Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
- Act as key support to elder and team through the internal admission process.
- Facilitate flow of information regarding new admissions and census changes between departments.
- Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
- Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
- Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
- Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
- Facilitate the gathering of report information for long-term new Admissions
- Ensure completion of Patient Inventory assessment
Education: High School diploma/GED required. Prefer Associates or Bachelors Degree
- Experience and Qualifications:
- Prefer 1-3 years of related work experience in Customer Service; significant plus if experience in Long Term Care or other Healthcare Setting
- Critical thinking skills
- Must be able to prioritize/multi task
- Good at building relationships
BENEFITS*
Medical insurance with free virtual doctor visits
Pharmacy Benefits
Vision and dental insurance
Paid Time off that accrues immediately
Paid Holidays
Life insurance
Retirements Savings with a 401(k) or 403(b) with company match
Get access to 50% of your wages before pay day through PayActiv
Employee sponsored fund for employees in need
Employee Assistance Program (EAP)
Tuition Assistance
*Some benefits are based on hours worked
Apply today and begin a meaningful career as an Customer Service Specialist at Otterbein!
