Customer Service Specialist

Company Description

Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

Job Description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be at the forefront of our mission to drive sustainability within the facilities management sector. Your primary responsibility will be to assist our clients in using our  software and ensure that they have a positive and productive experience.

Key Responsibilities:

- Provide excellent Customer Service and support to clients 
- Act as the primary point of contact for client inquiries, addressing their questions and concerns in a timely and professional manner.
- Offer guidance and training to clients on how to use our software effectively and maximize its sustainability benefits.
- Collaborate with the technical support team to resolve any technical issues or bugs that clients may encounter.
- Collect client feedback and report it to the product development team for continuous improvement.
- Assist with onboarding new clients and ensuring a smooth transition to our system.
- Monitor and maintain client accounts to ensure they are utilizing our system to its full potential.

 

 

 

Qualifications

- Bachelor's degree in a related field or equivalent work experience preferred but not required.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities.
- Previous experience in Customer Service or client support is a plus.
- Familiarity with sustainability and facilities management is a strong advantage.
- Proficiency in using software and technology tools.
- Ability to work independently and as part of a team.
- A passion for sustainability and environmental responsibility.

Additional Information

If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional Customer Service and support to our clients.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• COVID Vaccination card

Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.