Customer Service Specialist

Customer Service Specialist and Bid Coordinator

Who we're looking for:

We are seeking an enthusiastic, success-oriented Customer Service Specialist to join our corporate sales support team. The ideal candidate will report to the Team Lead of Client Services. The candidate must be based near our Farmers Branch, Texas office location and be able to work a hybrid of 3 days in the office and 2 days from home. Those with a background as a Customer Service Specialist or bid coordinator, preferably for food service or sales marketing agency, will be given top priority.

Who We Are:

Your Bridge to Success | Why Our People Love Affinity Group

Affinity Group is a leading and fast-growing food industry sales and marketing agency serving clients and customers throughout North America.  With nearly 900 associates, Affinity Group boasts strong headquarters and local relationships in both the retail and foodservice channels while representing some of the most recognizable and well-regarded food brands in the industry.

A typical workweek might include the following:

• Client resolution. Support first-time resolution for both external and internal customers (sales business development teams).  
• Heart and hustle. Deliver fast and accurate processing to ensure timely data entry of orders and bids.  
• Rapport builder. Establish and maintain proactive communication with customers that delivers service excellence and establishes long-term customer loyalty.
• Pro-Action. Provide accurate and up-to-date product specifications, nutritional information, marketing materials, and other information to sales and distributors as needed.
• Data Integrity. Processing order entry information; identify and correct information swiftly.  Enter bids into the bid program, request and quote pricing.
• Partnership. Work with peers to identify constant and never-ending improvement with established processes through root cause analysis.
• Organized. Prioritize workload while managing multiple tasks and meeting deadlines.
• Clear communicator. Effective written and verbal communication that minimizes re-do work and delivers service excellence.

This role might be for you if you have:

• Minimum of 2-5 years Customer Service experience, preferably in a business-to-business, technology-driven Customer Service representative (CSR) environment.
• Effective use of Microsoft O365 products, SharePoint, and virtual tech solutions such as Teams/Zoom.
• Experience working with CRM systems preferred.
• High School diploma (required).
• Teamwork: Strong relationship building skills based on honesty, integrity, and Customer Service.
• Self-motivated. Takes ownership of the time spent and raises your hand for assignments.
• Workflow. Ability to multi-task, prioritize and manage time effectively.

What to expect:

• The typical work week: Monday - Friday.
• Hybrid with 3 days in the office and 2 days remote.

How We Make Room for You

• Health & Wellness: Medical, vision, and dental insurance plans.
• Company life insurance, supplemental insurance, and short/long term benefits.
• 401(k) Retirement plan.
• Employee Owned.
• Paid Time Off & Company Holidays.

The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

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