Customer Service Specialist

Natureplex is a privately held company that was first started in 2001 and has been growing exponentially each year. We offer our own control brand but are also very strong in private label and contract packaging of enemas, feminine hygiene products, over-the-counter medications, and personal care products as well as electrolytes. We have two production facilities, one in Olive Branch, MS, and the other in Memphis, TN. We are seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Service Representative located at our Olive Branch, MS location. As a Customer Service Representative, you will be responsible for providing exceptional Customer Service to our clients and customers.

We offer benefits that include:

• Medical Insurance (we pay 80% for employee coverage and 20% for dependent coverage)
• Dental Insurance
• Vision
• Voluntary Life
• Short Term Disability
• Paid Vacation
• 401(k) with Company matching
• Company-paid life insurance

Natureplex is an equal opportunity employer.

Natureplex participates in E-verify.

EssentialFunctions

• 
  Data and order processing by maintaining customers’ accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide excellent Customer Service.
• Appropriately communicate with customers via email and phone to provide support and information on productions.
• Ensure that appropriate actions are taken to resolve customers’ issues and concerns.
• Sales and marketing support
• Other duties as assigned

Competencies

• 
  Communication
• Critical Evaluation
• Relationship Management
• Ethical Practices
• Sense of Time Urgency
• Attention to Detail
• Teamwork

Skills,Knowledge,Abilities

• 
  Excel
• Microsoft Word
• Microsoft Outlook
• PowerPoint
• Ability to read, analyze, and interpret verbal and written instructions.
• Ability to write business correspondence.
• Effective present information and appropriate respond to customers.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Sound judgment and decision-making skills dealing with a variety of routine and non-routine issues.
• Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals

WorkEnvironment

• 
  Office Environment
• Occasionally in a manufacturing plant environment

EquipmentUsedandPhysicalDemands

• 
  Frequently required to sit, stand, talk, and hear.
• Regularly required to type, file, or lift office supplies up to 20 pounds.
• Telephone
• Computer
• Copier
• Fax

ExpectedHoursofWork

• 
  Days and hours are Monday – Thursday; 8 AM – 4:30 PM

RequiredEducationandExperience

• 
  High School Diploma or General Education Degree
• One year of office/clerical support experience
• Strong written and verbal communication skills
• Ability to multi-task
• Good organizational and time management skills

PreferredEducationandExperience

• 
  Customer Service Experience, 6 months plus.