Customer Service - Seasonal Garden Center

Description:

Job Purpose:

Assist customers with questions regarding gardening in Alaska and store merchandise. Provide customers with a positive, enjoyable shopping experience. Assist with functions pertaining to the operation of the Garden Center retail store and Customer Service. Assume additional responsibilities as determined by the store manager.

Duties and responsibilities

• Greet customers in the Garden Center and Store.
• Provide customer assistance and answer questions concerning location, price and use of merchandise in a professional and timely manner.
• Answer customer questions regarding Alaska gardening both in person and on over the phone.
• Perform plant maintenance and watering on a daily basis.
• Assume other duties as assigned by store manager, Garden Center manager and supervisors.
• Maintain a safe and tidy work environment for both employees and customers.

Qualifications

• Must be 18 years of age.
• High school diploma or GED.
• The successful candidate will possess excellent customer focus and Customer Service skills.
• Must have a positive attitude and enjoy problem-solving with customers.
• Strong listening and communication skills are essential.
• Horticulture or northern climate gardening experience is preferred.

Physical Demands

• Requires standing and/or walking for long periods of time on hard surfaces.
• Requires ability to bend and stoop throughout the day.
• Requires ability to lift up to 30 pounds repeatedly, daily.
• Requires ability to use arms and shoulders to lift and reach overhead, mid-level and low-level.
• Requires ability to climb stairs and step-ladders up to 8 feet.
• Requires ability to work indoors and outdoors for various periods of time.

Working Relationship

Must be able to work closely with all store personnel, Store Manager, Assistant Store Manager and Garden Center Manager.

Directly reports to:

Store Manager and Store Supervisors

PI213947846