Customer Service, Scheduling Office Representative

Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.

Pet Parent Support Team Representative

Job Summary

The Pet Parent Support Representative is a key contributor to

growing and maintaining Red Barn’s core customers. This role is heavily focused

on Customer Service and will be responsible for 1) achieving sales goals and 2) retaining

our current pet parents. To be successful in this role, the candidate must have

a driving passion for exceeding goals and supporting the company’s core values.

Who We Are

RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.

We currently operate a portfolio of 29+ doggie daycares from Boston to Raleigh,

with an aggressive growth plan to double our store count over the next 18-24

months. Our HQ, conveniently located in Shelton CT, supports a team

of 500 employees and 20,000+ pet parents, who are equally committed to

providing our 24,000+ dogs and counting with the Most Exciting Day Ever.

Core Values

Results: Measures our performance and drives our decisions.

Excellence: In everything we do, every day. Lead by example.

Determination: Failure is not an option.

Best-in-class: People and process. Always seeking a better way.

Adaptable: Conditions will change and so must we.

Responsibility: The safety and well-being of our pups and our people is paramount.

Next Level: Build to scale. Everything we do is with 100 locations in mind.

Duties/Responsibilities:

Store sales:

• Responding to pet parent inquiries in a timely manner to ensure the lead does not go stale
• Create and maintain accurate records as customers move through the sales funnel using HubSpot CRM.
• Reviewing our service offerings, brand standards, and key differentiators to position our daycares as the provider of choice for dog daycare, boarding, and spa services in the community.
• Assist pet parents in scheduling Meet & Greets and confirming appointments.
• Follow up with pet parents post Meet & Greet to assist them with enrollment/membership package selection.
• Consultative sales using the understanding of the dog's need for our services and our status as the leader in the pet service industry.
• Achieving sales goals through timely execution, follow-up, and building an emotional connection.
• Scheduling current pet parent appointments (daycare, overnight, and spa)
• Report pet parent feedback to appropriate departments for follow-up.

Required Skills/Abilities:

• Previous sales or Customer Service experience.
• Exceptional interpersonal skills.
• Ability to work independently as well as in a team environment.
• Highly motivated and can work in a fast paced environment.
• Detail-oriented in both communication and administrative tasks.
• Proficient in learning new software tools.
• MOST LOVE DOGS.

Qualifications:

To perform this job successfully, candidate must have superior communication

(listening, verbal, & written) and relationship-building skills. The

individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or

ability required.

1) Ability to make connections with others easily and have patience to assist with customer questions.

2) Ability to work well with all levels of leadership to provide appropriate responses to customers.

3) Experience in working effectively and think critically to solve problems.

4) Ability to meet deadlines and complete daily workflow while demonstrating

professionalism and maintaining a positive attitude while working under

pressure.

5) Strong analytical and data quality observation skills a must.

6) Successful candidate will value our pet parents, potential customers and thrive

in a fast pace environment.

Education and Experience:

• High School Diploma
• 1 year of related experience

Physical Requirements:

• Prolonged period of sitting at a desk and working on a computer.

Pay: $15 - $17 / hour

Pay:

• Commission pay

Benefits:

• Paid time off
• Dental insurance
• Vision insurance
• Referral program
• Employee discount

Job Type: fulltime, parttime

Schedule:

• Weekend availability

Education: High school degree

Work location: On-site