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SalaryCurrently hiring for Dispatcher/CSR for a local 3PL distribution center located in the East side of Houston.
Responsibilities:
- Provide exceptional Customer Service to clients, addressing their inquiries and concerns promptly and professionally.
- Utilize Oracle Transportation Management system to analyze and track freight and logistics operations.
- Coordinate transportation management activities, including scheduling, routing, and tracking of shipments.
- Collaborate with internal teams and external partners to ensure efficient and timely delivery of goods.
- Utilize GIS and GPS technologies to optimize fleet management and route planning.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the company database.
- Assist in resolving any issues or disputes related to transportation services.
- Stay updated on industry trends and regulations related to transportation management.
Requirements:
- Previous experience in Customer Service or a related field is preferred.
- Proficiency in using Oracle Transportation Management software or similar systems.
- Strong analytical skills with the ability to analyze data and make informed decisions.
- Knowledge of freight, inventory, logistics, and transportation management processes.
- Familiarity with GIS and GPS technologies for fleet management is a plus.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficient in using phone systems and typing accurately.
This is an exciting opportunity for individuals who are passionate about providing excellent Customer Service in the transportation industry.
If you meet the requirements above and are ready to join our team, please apply with your updated resume.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer relationship management: 3 years (Required)
- Inventory control: 3 years (Required)
- Dispatching: 2 years (Required)
Ability to Relocate:
- Houston, TX 77029: Relocate before starting work (Required)
Work Location: In person
