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Form of workLocation: 100% Remote – Work at Home
Remote Location Requirements: Must reside in Central time zones
Hours: M-F: 9:30AM-6PM CST Training – 6-8 Weeks 8AM-4PM CST
Initial Assignment Length: 12 Months (Extension is possible based on performance, attendance, and business need)
Project Initiative: Supports and maintains positive relationships with health care professionals.
Benefits: Paid weekly, health, dental + vision insurance available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Responsibilities:
Remote Location Requirements: Must reside in Central time zones
Hours: M-F: 9:30AM-6PM CST Training – 6-8 Weeks 8AM-4PM CST
Initial Assignment Length: 12 Months (Extension is possible based on performance, attendance, and business need)
Project Initiative: Supports and maintains positive relationships with health care professionals.
Benefits: Paid weekly, health, dental + vision insurance available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Responsibilities:
- Contributes to the Provider Relations job family in a support capacity. Supports and maintains positive relationships with health care professionals within the network.
- Provides high quality service to health care professionals.
- Provide assistance regarding education, contract questions and non-routine claim issues.
- Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns.
- Assists providers in contract compliance and credentialing issues.
- Assists with preparation or modification of provider contracts.
- Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
- Works under own initiative, prioritizes own work, and meets agreed timescales.
- Work is subject to frequent review by more experienced professionals in Provider Relations.
- Excellent verbal and written communication skills; ability to speak clearly and concisely.
- Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
- Strong interpersonal skills, establishing rapport and working well with others.
- Strong Customer Service skills.
- Computer proficiency, willing to learn new systems.
- Ability to work in a goal orientated environment.
- Ability to meet high standards for attendance.
- 1+ year of Previous Outbound or Inbound Call Center experience
- 1+ year of Customer Service Experience
- Prior experience working in a dental or medical healthcare environment.
- Basic healthcare terminology.
- Experience in a virtual working environment.
- Intermediate PC Skills required
- Ability to receive information from dental/medical terms and communicate it to others in a clear manner
- Previous production experience is a plus
- Ability to use multiple systems on a computer
- High School diploma or equivalent, required.
