Customer Service Representative

Looking to TRADE up to a better opportunity? Home Comfort in Anaheim, CA has an exciting opportunity for a Customer Service Representative. We're looking for someone who loves helping people and wants to be part of improving lives everyday. This position pays $18-$22 per hour with Bonuses for top performers.

Who We Are?

Home Comfort USA is a different kind of contractor. We’ve been in business 10+ years and are backed with home services expertise of more than 20 years. We’re committed to the customer experience and ensure we focus on our employee experience just as heavily. Our goal is to create a positive impact throughout Orange County and need great team members like you to help us do that!

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• 9-Paid Holidays
• Paid Time Off (PTO)

What you will do:

• In-bound/ outbound calls
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Scheduling maintenance calls to customers, making 100+ calls a day.

What you bring:

• 2+ years of Customer Service
• 2+ years of call center experience
• 2+ years of office experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus
• Saturdays required.

PAY TRANSPARENCY:

The starting rate for this opportunity ranges from $18-$22hr the actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer Service: 2 years (Required)
• Cold calling: 2 years (Required)
• Dispatching: 1 year (Required)

Work Location: In person