Customer Service Representative

We areElk Grove Toyota; Our mission is to remember that our integrity is the foundation on which our customers build their long-term trust and continued business.

We have an Immediate Opening in our Business Development Center for the right candidate who is a positive, innovative team player that shares our passion for providing high-quality, consistent service to our clients.

Required:

• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Prior experience working with customers and providing an exceptional experience
• Steady work history and the commitment to starting a new career
• Basic MS Office knowledge; computer software and internet proficiency
• Prompt and courteous demeanor
• Positive personality and strong work ethic
• Must be willing to submit to a pre-employment background check, DMV screen, and drug screen

Offering:

• 401K Matching
• Medical, Dental, Vision and Life Insurance
• Paid Training and Paid Time Off
• Commission Pay
• Discounts on Products and Services

Expecting:

• Exceed guest expectations by providing a positive experience focused on asking questions, building trust and rapport, and overcoming objections
• Convince our guests why Elk Grove Toyota deserves the opportunity to earn their business
• Schedule appointments for guests to visit us in our showroom
• Actively listen to tone and display empathy to ensure our guests feel heard
• Work in a fast-paced environment and easily adapt to change
• Focus on quality inbound and outbound phone calls
• Complete ongoing follow-up with guests who have previously done business with us or are still considering their options

If you have experience in any industry or organization that focuses on Providing Guests with a Superior Experience, then we encourage you to Apply Today!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Application Question(s):

• Are you available to work evenings and weekends?

Experience:

• Call center: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person