Customer Service Representative

Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
BUSY SHOPS * CAREER DEVELOPMENT OPPORTUNITIES * GREAT EARNINGS AND BENEFITS
Gerber Collision & Glass is looking for a Customer Service Representative to join our winning team. This is an excellent opportunity to become part of the leader in collision repair and take your career to the next level. We're looking for someone who can WOW every customer, efficiently complete administrative duties, and work in cooperation with others to achieve common goals.
CONTROL YOUR FUTURE
Our greatest asset is our team members - we invest in them and promote from within. Our unique, proven WOW Operating Way improves productivity, reduces stress and provides team members a more consistent paycheck.

• Stable upwardly mobile employment with a growing company
• Winning culture and excellent work environment
• Great earning potential
• Forward thinking, up to date with equipment and technology

BENEFITS THAT DRIVE YOUR SUCCESS
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Responsibilities:

• WOW every customer through all phases of the repair process
• Ensure insurance partners and customers are supported in a timely and professional manner
• Build relationships with customers by effectively responding to calls, text messages, walk-in business, and written correspondence
• Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
• Facilitate all administrative aspects of the repair process
• Other duties as assigned

Qualifications:

• 1-3+ years of Customer Service and administrative experience
• Ability to keep up and succeed in a fast-paced working environment
• Positive attitude and ability to work as part of a team
• Above average computer skills
• Strong organizational skills and a Customer Service mindset

We are a high-performance company, looking for a high-performance Customer Service Representative (CSR). If you're hard working and quality minded, this is a great opportunity for you.
GERBER - OUR PEOPLE DRIVE US
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Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.