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Form of workProfessional Civil Process (PCP) is looking for a Customer Service Rep – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Customer Service Team.
About PCP:
- PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
- We've been serving the legal community for over thirty-five years.
- PCP currently handles over 140,000 services of process documents annually.
- Our corporate headquarters is in Spicewood, Texas
- PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
- Resolves service problems by clarifying the client’s complaint, determining the cause of the problem, selecting the best solution, and correcting or adjusting and follow up to ensure resolution.
- Answers incoming calls and makes the appropriate transfer company wide.
- Processes orders for pickup.
- Monitoring civil cases out for service of process.
- Receives and responds to incoming emails and online chats from new and existing clients.
- Provides new and existing clients with price quotes for service of process.
- Receives address data and provides correct court venue to file civil cases.
- Serves clients by providing service information and resolving problems.
- Attracts potential customers by answering service questions.
- Creates and maintains client’s accounts by updating account information.
- Works reports assigned.
