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SalaryDescription
The Customer Service Representative is responsible for being a single point of contact on nominated key accounts.
Key Responsibilities
- Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
- Create opportunities and custom quotes in Knowles CRM system, liaising with other Knowles departments/staff where appropriate i.e. production, planning, engineering, product management, etc.
- Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
- Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
- Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
- Attend meetings as required.
- Communicate with other Knowles departments regarding customer related issues.
Skills Knowledge and Expertise
- Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
- Experience with Oracle and CRM a plus, but not necessary.
- Strong Customer Service skills for both internal and external customers.
Benefits
What’s in it for you on Day 1:
- Medical, dental and vision insurance plans
- Prescription Drug Plans
- Basic Life Insurance
- 401k plan with company match
- Tuition Reimbursement Program
- Security Clearance Incentive Program
- Employee Referral Program
- Overtime opportunities
- Alternate work schedules available
- PTO (10 days) and NYS Sick and Safe Leave
- Paid Holidays
Exciting Onsite Perks:
- Free Starbucks coffee available at our café
- Free access to our Fitness Center
- Free Popcorn and Slushies every Friday
- Fresh food is available for purchase in the cafeteria store.
- Employee Appreciation Events
Knowles is committed to providing a competitive and fair total compensation package for all employees.
One element in our total compensation package is base pay. The starting hourly pay for this role is targeted to be between $25.00 to $28.00.
One element in our total compensation package is base pay. The starting hourly pay for this role is targeted to be between $25.00 to $28.00.
Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.
Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.
ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.
Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our career's portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.
About Knowles Precision Devices
Never heard of Knowles Precision Devices or haven’t checked us out in a while?
We are a quickly growing and profitable division of Knowles Corporation. Our division, Knowles Precision Devices (KPD), focuses on production of a wide variety of highly engineered capacitors and RF devices for use in critical applications in military, medical, electric vehicle, and 5G market segments. Radar, pacemakers, MRI equipment, satellites, airplanes, electric vehicles and mobile phone base stations are just a few of the places you will find our products. Our small parts make a big difference!
It’s an exciting time to work for KPD! The surge in demand for 5G technology and electric vehicles along with an ongoing appetite for strategic acquisitions is quickly accelerating our growth. We have a new leadership team in place, we are making significant investments in our technology and our facilities and are always searching for employees who have a sense of urgency and a winner’s mindset, and who model ownership and who show up…big. We are personally invested in the success of our employees and customize development plans to help individuals meet their professional goals. We continue to build out our tools, systems and facilities to support our growing organization and have a keen eye focused on value creation, continuous improvement, and serving our customers.
It’s an exciting time to work for KPD! The surge in demand for 5G technology and electric vehicles along with an ongoing appetite for strategic acquisitions is quickly accelerating our growth. We have a new leadership team in place, we are making significant investments in our technology and our facilities and are always searching for employees who have a sense of urgency and a winner’s mindset, and who model ownership and who show up…big. We are personally invested in the success of our employees and customize development plans to help individuals meet their professional goals. We continue to build out our tools, systems and facilities to support our growing organization and have a keen eye focused on value creation, continuous improvement, and serving our customers.
Benefits
Health insurance, Dental insurance, Tuition reimbursement, Paid time off, Vision insurance, 401(k) matching, Life insurance, Referral program
