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SalaryJob Description
Join the August Roofing and Solar Team as a Customer Service Representative!
Are you a friendly, energetic, and motivated individual who enjoys providing excellent customer service and building relationships with clients? August Roofing and Solar is seeking for a highly organized, friendly and caring Customer Service Representative to join our team in Simi Valley.
August Roofing and Solar, with headquarters in Simi Valley provides premium residential roofing and solar solutions from West LA, across Ventura County to Santa Barbara. We are professionals, doing what it takes to provide exceptional quality and customer satisfaction. We invest heavily in obtaining, training, and retaining employees. We create a work environment based on respect, appreciation, and professionalism as a business rooted in the local community for over 30 years.
August Roofing and Solar exists to redefine professionalism in the construction industry. Our mission is to become an enduring and great company by delivering customer value, service, and satisfaction, while creating great career opportunities with a family environment. At August Roofing and Solar, we are a company that is customer driven, professional and gives customers peace of mind. We are humble and hardworking, work smart, and take pride in our work.
Role Summary
As one of the first points of contact for visitors, clients, and customers, you will be responsible for managing the front desk, warranty calls, and being the first person to try and solve customer questions, concerns or challenges. This is a full-time hourly position reporting to our Director of Operations. The schedule is Monday through Friday from 8:00 AM to 5:00 PM
Key Responsibilities:
Greet and direct visitors, clients, and customers at the front desk!
Answer calls, providing customer service support ensuring all customer needs are met.
Responsible for the warranty call process partnering with our Construction department to ensure warranty calls are scheduled and completed.
Take responsibility for accurate entry of customer information in CRM.
Document all communication with customers in our CRM.
Organize and maintain a clean, organized, and professional front desk area
Order office supplies
Stay current on industry news, products, and competition to effectively offer company products and services
Support our Sales Admin in scheduling appointments for sales representatives and follow up on leads generated by various sources
Provide administrative support as needed.
Benefits
Medical Insurance Coverage (HealthNet and Kaiser)
100% Company Paid Dental, Vision and a $15,000 Life insurance policy
401K and voluntary Aflac insurance options
Paid Time Off: Holidays, Vacation, Sick days
Compensation $18 to $20 per hour DOE
Requirements
High school diploma or equivalent
3+ years of experience in a receptionist, customer service, or sales role
Excellent communication, and interpersonal skills
Strong organizational, time-management skills and able to perform in a fast pace environment.
Experience using a customer relationship management (CRM) system
Ability to work independently or as part of a team with a positive attitude
Proficient in Microsoft Office and other computer applications
If you have a passion for customer service, and helping to create a better future, we encourage you to apply today and become a part of our team!
For more information about our company, please visit our web site at http://www.augustroofing.com/. We are an equal opportunity employer.
August Roofing Inc. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
