Customer Service Representative

Eastridge Workforce Solutions is urgently seeking an experienced Customer Support Representative to join one of the largest residential and commercial property management companies in the area. If you possess strong communication skills, an upbeat, positive attitude, and have previous Customer Service experience, we encourage you to apply today.

Job Duties:

• Promotes positive, proactive customer interactions to ensure the highest quality experience.
• Resolves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures accurate recording of all relevant information regarding resident concerns and requests in OneSite.
• Provides input on how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process, including renewal paperwork.
• Assists in achieving financial goals through closing renewals and transfers, participating in leasing goals, and communicating the value of our communities.
• Processes resident applications, lease documents, and related paperwork as needed.
• Conducts community inspections to ensure aesthetics meet company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follows up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.).

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience.
• One year of experience in a Customer Service environment preferred.
• Superior Customer Service skills and a desire to help people.
• Ability to handle basic accounting principles and concepts.
• Excellent written and oral communication and interpersonal skills.
• Schedule will require work on weekends, holidays, and evenings.
• Regular, consistent, and timely attendance required.

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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