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SalaryThis role is located on-site in NW Austin (Mopac/Spicewood Springs)
NCC is seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include working with sales to onboard new customers and support existing customers and integration partners. Reporting to the Senior Operations Manager, you will be front-line support for incoming calls, emails, technical support, and account setup and changes.
What You'll Do:
- Processing contracts, activation, and setup for new customers while driving operational KPIs
- Acting as a liaison between sales, credit bureaus, and customers
- Providing customer support on incoming calls and emails
- Assist in a variety of other projects on an as-needed basis
What You'll Have:
- Minimum of 2 years Customer Service-related experience in an inbound service center work environment
- Ability to analyze and resolve customer issues of diverse scopes
- Strong working knowledge of Microsoft Office and Salesforce.com
- Effective verbal and written communication skills
- Ability to interpret and communicate detailed product information
- Highly collaborative team player with a passion for providing great service
- Positive, assertive individual with a desire to learn, grow, and develop
- Experience or knowledge in the automotive industry is a plus
Compensation & Benefits:
- Comp: $20/hr.
- Benefits: Medical, Dental, Vision, 401K
- Unlimited PTO
Interview Process
1) Recruiter Phone Screen
2) Hiring Manager Video Interview
3) Cross-functional Partner Video Interview
4) Offer!
ABOUT US
National Credit Center (NCC) has been providing credit and compliance solutions to the automotive industry since 1996. NCC’s comprehensive solutions help dealers increase sales, save money, and improve efficiencies within a dealership’s Financial and Insurance department. Our goal is to transform customer decision-making and acquisition for retail automotive. Please visit our website for company, services, and product information: www.nccdirect.com.
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