Customer Service Representative (Wfh)

MONDAY - FRIDAY SCHEDULES, with a *rotating* Saturday

Wage: $17.34

• Orientation: April 15th, (approximately 4 hours)
• Training Begins: April 16th
• Training Schedule: 8 weeks, M-F 10:00pm-7:00pm (MDT)
• Work Schedules: All schedules are 40hrs a week and will fall within the business hours of 8am-9pm M-F (MDT), with a *rotating Saturday*.

We are looking for experienced and customer-oriented Service Representatives for this established team. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Have a *distraction free* work-space
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Frequent over-time

Skills

• Proven customer support experience or experience as a client Service Representative
• Track record of achieving expectations
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Additional Details:

• Pre-employment Drug Test and Criminal Background

Include with resume:Good contact phone number AND email.

Job Type: Full-time

Pay: $17.34 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Remote

Application Question(s):

• What State do you live in?
• Have you worked for Active Telesource previously?
• NOT REQUIRED, but useful knowledge... How many years of assisting utility customers (gas or electric) in a call center environment?

Experience:

• CALL CENTER: 2 years (Required)

Language:

• Speak Spanish fluently (NOT REQUIRED, but useful skill) (Preferred)

Location:

• Utah (Required)

Work Location: Remote