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Form of workJob Description
CUSTOMER SERVICE REP
What we have to offer!
- Competitive pay with potential opportunities for bonus and commission
- Retirement is around the corner! Plan ahead with our 401K and generous Company Match
- Rest easy knowing your family's health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
- Get your $ sooner with our weekly payroll
- Give yourself a chance to recharge, recover and rest with PTO days...earn from Day One and the longer you stay, the more days you accumulate
- Enjoy additional time off with 7 Paid Holidays
- Become a master of your craft with continuous learning with opportunities for advancement and professional development
- Build up your personal toolbox with our Tool Purchase Program
- With a company who cares about YOU, come to work and enjoy what you do and with whom you work...
- ....and much more!
Job Responsibilities:
The Customer Service Representative receives and schedules demand service calls while performing various other Customer Service tasks.
- Receives incoming service calls (residential and commercial)
- Schedules inbound calls for maintenance agreement visits
- Schedules calls for customers in need of service
- Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.
- Mindful of proper qualifications of each call
- Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls
- Enters all call information into Service Titan, including method of payment for the call
- Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.
Job Requirements:
- Must possess the company core values
- Regular and punctual attendance. Ability to work overtime if needed.
- Excellent Customer Service principles and practices.
- Skill in operating personal computer and programs such as database and word processing software.
- Skill in operating a multi-line phone system.
- Skill in verbal and written communication.
- Ability to handle a variety of tasks.
- Ability to perform accurate data entry.
- Team player
- Preferred two-year office experience working in a Customer Service role.
In Return We Offer:
- Competitive pay with potential opportunities for bonus and commission
- Retirement is around the corner! Plan ahead with our 401K and generous Company Match
- Rest easy knowing your family's health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
- Get your $ sooner with our weekly payroll
- Give yourself a chance to recharge, recover and rest with PTO days...earn from Day One and the longer you stay, the more days you accumulate
- Enjoy additional time off with 7 Paid Holidays
- Become a master of your craft with continuous learning with opportunities for advancement and professional development
- Build up your personal toolbox with our Tool Purchase Program
- With a company who cares about YOU, come to work and enjoy what you do and with whom you work...
- ....and much more!
Crawford Services is an Equal Opportunity Employer
