Customer Service Representative

IPS Packaging & Automation has been providing customers across the nation with innovative packaging solutions for 47 years. As industry experts, we exceed the needs of our customers by offering a plethora of packaging supplies, equipment, and services.

We are in search of a Customer Service Representative for our growing team in the Dallas/Fort Worth TX area. Our ideal candidate will have previous account management, or Customer Service experience, as well as the ability to multi task in a fast paced environment.

Bi-lingual is highly preferred

We need individuals who can:

• Complete tasks related to order entry, tracking, expediting and follow up
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Work with purchasing to expedite incoming purchase orders to fulfill all customer orders
• Issue purchase orders for direct shipments and follow up with vendors
• Complete new customer setup and maintain Customer Maintenance
• Continuous review of open order reports to keep customers and sales representative current and accurate
• Work with freight carriers on quotes, tracking and requesting PODs
• Process RMA requests and forms
• Assist customers calling the Customer Service number

We offer:

• Full time, with paid holidays, vacations, and PTO.
• Advancement opportunity
• Weekday schedule. No nights or weekends.
• 401K with company contribution
• Complete benefit package (Health, Life, Disability, Dental, Vision)
• HSA and FSA plans available