Customer Service Representative (Urgent Need)

Acara Solutions is seeking highly qualified candidates to work with Onsite for our client in Altamonte Springs, FL. Interested?

Here's what you'd do:

• The Customer Service Representative is responsible for supporting sales and service objectives for a client, complies with all legal and ethical business requirements, and optimizes its sales potential, profits, cash flow, and shareholder equity to operate at its estimated level of predetermined profits.
• The Customer Service Representative, in coordination with our sales organization, is responsible for performing, coordinating, delegating, and reviewing sales function information, including accurate data entry, on-time delivery, customer backlog reports, customer purchase order acknowledgments, returns, answering the phone and chat calls, and all concerns and responses related to customers.
• The Customer Service Representative is also responsible for responding to client internal department requests, including sales, purchasing, accounting, marketing, web development, management, and other client departments.
• In coordination with the management, the Customer Service Representative is responsible for providing the necessary planning, organization, direction, and control to meet the Customer Service goals for quality and cost-effectiveness for the business.
• Interpreted the general plans and policies established by management and ensured that these objectives were used as guidelines for the day-to-day Customer Service activities of the business.
• Responsible for providing support to the business's sales and marketing organization.
• Responsible for ensuring adequate planning in every Customer Service Department functional area.
• In coordination with management, responsible for ensuring that the policies and procedures are documented and in force for the effective management and control of the business, for the protection of the company's assets, for the protection of employees, and compliance with federal, state, municipal and other laws and regulations.
• Responsible for representing the company with customers, suppliers, and all other areas that impact the business.
• Ensure all open-ended problems are expedited.
• Ensure all shipping and handling is expedited efficiently and cost-effectively.
• As a Customer Service team member, prepare the company goals and objectives.
• This will include developing in-house strategies to improve customer sales and web opportunities or moving specialty products.
• Meet regularly with key personnel to ensure that schedules and priorities are understood and met.
• Help identify and establish specific Customer Service Department goals and objectives and guide their attainment.
• Help identify and discuss responsibilities and duties for individual Customer Service personnel and work with fellow employees to see that these duties are completed.
• Assisted and worked with other Customer Service people to resolve problems when necessary.
• Elicit customer feedback on product satisfaction and customers' future needs.
• Develop individual goals and performance standards to meet changing customer requirements.
• Maintain an awareness of industry trends, advances, and technological improvements.
• Take any reasonable action necessary to carry out the position's responsibilities, so long as such action does not deviate from established company policies and is consistent with sound business judgment.
• Maintain a high level of communication with management, employees, customers, and key suppliers to maintain a perspective on the business.
• Effectiveness in maintaining a solid record of compliance with applicable laws, regulations, and policies affecting the company.
• Other duties as assigned.

Here's what you'll get:

• Pay Rate: $40000/Yr
• Hours: 8/40 Hrs/WK
• Length: Direct Placement.

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 5 years experience in a Customer Service capacity.

Job Type: Full-time

Salary: $40,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 4 years (Required)

Work Location: On the road