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Form of workJob Title: Customer Service RepresentativeDepartment: OperationsHiring Range: $17-$18/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)FLSA: Non-exempt (eligible for overtime)DOL Status: Full-time and part-time availableReports to: Store ManagerPosition Summary:The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent Customer Service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility.
If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!Job Requirements, Functions, and Responsibilities: Provide exemplary, courteous Customer Service and handle complaints quickly and tactfully Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site Maintain proper inventory levels and shift closeouts Perform duties with minimal supervision, may be required to work irregular work hours Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters Complete or attend all required employee orientation, training, and/or meetingsPhysical Requirements: Ability to stand and/or walk for an entire shift Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.) Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment) Ability to push and pull with arms up to a force of 20 lbs. Ability to bend at waist with some twisting up to 1 hour of shift Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shiftWorking Conditions: Employee performs approximately 95% of duties indoors Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer Work in small spaces at times; work independently Work with minimal direction and periodic supervisionEquipment, Tools, and Materials: Employee utilizes the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.* Employee utilizes the following manual equipment: cleaning supplies (e.g.
rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc. Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solventsBenefits: Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees) 401k with company contribution Vacation and Sick Pay Flexible scheduling Career growth Full-time and part-time positionsQualificationsQualifications: High School diploma or GED (preferred) Experience working retail sales and Customer Service (preferred) Work as scheduled and arrive on time Communicate (orally and in writing) in English and engage in conversation Perform basic arithmetic operations* Work both independently and part of a team as necessary
