Csr - Customer Service Representative

Customer Service Representative

CeDUR is an industry leading polyurethane roofing material manufacturer looking for a talented individual to join our team. Being an INC 5000 fastest growing company in 2022, CeDUR is embarking on a journey to double the size of our company in the next 3-5 years and is looking for a Customer Service Representative to join our team.

Job Duties

- Increase CeDUR’s customer relationships by driving a professional image through all customer interactions.

- Assist a Strategic Account Manager in managing a sales pipeline for your region through effective use of a CRM system.

- Assist in managing a sales pipeline of leads, opportunities, qualified accounts, and contacts.

- Build out a network of CeDUR customers through effective communication with Builders, Architects, Distributors, and Contractors.

- Follow up with inbound CeDUR generated leads, take them through the sales process, and connect the customers with the appropriate partners to sell CeDUR products.

- Process customer orders, manage your regions order file, and effectively communicate order dates, timelines, and issues with your customers.

- Be an effective resource for your customers, answer questions regarding technical installation details, product knowledge selling points, and effective training on a top-down selling approach.

- Work with the CeDUR team to effectively get samples and marketing materials into potential customers’ hands.

Top Characteristics

- Analytical Skills and attention to detail

- Experience in Customer Service and basic sales skills

- Experience with a leading CRM (Salesforce, Microsoft Dynamics, Etc.)

- Ability to navigate difficult situations / conversations.

- Passion for serving your customers.

Requirements

- Minimum 2+ years in Customer Service or counter sales.

- Experience with all Microsoft office applications.

- Experience with leading CRM.

Compensation / Benefits

- This is an hourly, non-exempt position.

- Hourly range = $16.83 - $21.65 per hour (DOE)

- Medical, Dental, Vision, Voluntary Life, Critical Illness, AD&D, and 401k

- Paid Time Off, Paid Holidays, and Occasional remote work opportunities

Company History

CeDUR was invented in 1997 and has been a Colorado company since 2015 when it was acquired by a large local investor. CeDUR continues to be an industry leader in the synthetic shake market with its high-performance polyurethane technology. CeDUR has continually had sales growth every year since 2015 and has increased its footprint to sales in all 50 states and 6 other countries. With a product that was designed to provide the best long-term value for property owners CeDUR is targeted to double in size in the next 3-5 years. With the original goal of CeDUR – to make the best-looking cedar shake that can stand up to all that nature has to offer – still to be true today, we look forward to our next phase of growth.

Job Type: Full-time

Pay: $21.63 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person